For Current Members

How do I log in to FRCEM Success?

  1. Click “Log In” found in the top right of the homepage.
  2. Select FRCEM Primary or FRCEM Intermediate.
  3. If you are a current member of our previous site, click ‘Log In to Previous Site’. This will take you to our previous site where you can now login.
  4. If you are a member of our new site, you can login in here.
  5. If you have forgotten your password, please use the forgotten password link.
  6. If you are not currently a member of either site, sign up here.

Please Contact Us if you are having difficulty logging in.

How do I use FRCEM Success?

Once you have logged in you will be presented with your Dashboard.

From here you can access all of the main features of the site:

  • Account:
    • Change your password or planned exam date
    • Purchase an extension to your membership
    • Reset your account statistics
  • Revision Session:
    • Set up a customised revision session allowing you to pick between categories and subcategories, as well as choosing to see only “New” or “Incorrect” questions only.
    • Your answers are marked instantly with an explanation shown and you will receive a running score as you answer the questions.
  • Mock Exam:
    • Start a timed mock examination with randomly drawn questions from all categories in the correct proportion as seen in the exam.
    • The timer can be paused and restarted if necessary.
    • Your score will be calculated at the end of the exam and you will be shown feedback for each question.
  • Textbook:
    • Bookmarked articles will appear here.
    • Clicking “View All” will open the textbook feature and allow you to browse and search for articles organised by curriculum themes.
    • Use the bookmark symbol in the top right of the article page to save an article.
  • Session Review:
    • The dashboard shows you your two most recently completed sessions.
    • Clicking “View All” allows you to review all of your previous revision sessions and mock exams.
    • You can filter questions by category or type in order to review specific questions.
  • Statistics
    • The dashboard shows a graph of your current overall score benchmarked against all users.
    • Clicking “View All” will open a detailed statistics page showing your Overall, Weekly and Category Progress.

Please Contact Us if you are having difficulty using any of the site features.

How do I change the email address registered to my account?

The email address that you used to register is linked to your account and cannot be changed. This is also your username and is required to log in to your account.

The only way to change your email is to delete your account and create a new account. This would delete any previous sessions or scoring. This cannot be undone.

Please Contact Us if you are concerned about the email address registered to your account.

How do I change my account password?

  1. In your “Account” page click “Edit Account Details”.
  2. Here you can change your planned exam date and your password.
  3. You must enter your password twice in order to change your password – please don’t copy and paste your password, because if there is an error, this will be copied over.
  4. Click “update” in order to confirm your password change.

Alternatively if you have forgotten your password you can use the “Forgotten Password?” link on the login page.

Please Contact Us if you are having difficulty changing your password.

How do I reset my account?

At the bottom of your “Account” menu click “Reset Account”. You will need to enter your password as confirmation that you wish to reset your account.

Resetting your account clears all previous revision sessions and mock exams along with all statistics and progress tracking. It does not delete your membership or reduce your membership length.

Once your account has been reset this cannot be undone.

Please Contact Us if you have any questions about resetting your account.

How do I extend my membership?

In the “Your Membership” section of your “Account” menu, click the “Extend Membership” button.

You have the option to purchase 1 or 2 week extensions, as well as 1 to 6 month extensions.

These extensions are added to your current membership length, you will not lose any remaining membership at the time of purchase.

Please Contact Us if you are having difficulty extending your membership.

How do I report an error I have noticed in a question?

Each question, revision note and textbook article has a red “Something wrong?” button in the grey panel on the right or left.

Clicking this will allow you to enter a comment as to why the question, answer or information is wrong.

All submissions are reviewed and we aim to reply as soon as possible.

We are very grateful for error reports as it allows us to keep our website as accurate and up to date as possible.

How do I contact the FRCEM Success team?

We would love to hear from you with any questions, concerns or feedback.

Please use our Contact Us page or send us an email directly to info@frcemsuccess.com.

We will get back to you as soon as possible.

How do I provide feedback about FRCEM Success?

We are always open to receiving feedback, both positive or negative, to help us improve our service.

We would be very grateful if you could complete a FRCEM Primary Feedback Survey or FRCEM Intermediate SAQ Feedback Survey.

Alternatively use our Contact Us page or send us an email directly to info@frcemsuccess.com.

How do I submit a question/theme I have seen in an exam?

We are always looking to improve and update our questions.

If you have recently sat either the FRCEM Primary or Intermediate SAQ examination, we would be very grateful if you could submit questions or themes that you have seen by clicking “Submit a Question” within your “Account” menu and completing the form.

Alternatively use our Contact Us page or send us an email directly to info@frcemsuccess.com.

How do I access my account once my membership has ended?

Once your membership has expired you will be unable to access our questions, textbook feature or see your previous results, although your progress WILL have been saved.

When logging in to your account after your membership has expired you will automatically be redirected to the “Account” menu. From “Your Membership” section, you can choose to extend your membership.

You have the option to purchase 1 or 2 week extensions, as well as 1 to 6 month extensions.

Please Contact Us if you are having difficulty extending your membership.

I am trying to purchase a membership but my payment has not been accepted.

We accept debit and credit card payments processed via Stripe. On occasion, payments may fail to process. The majority of the time this is due to your bank not authorising the payment. If your payment has failed, you can attempt to process the payment again using the same card, or try using a different debit or credit card.

We also accept payment via PayPal. We recommend trying to purchase using PayPal if you have been unsuccessful using your debit or credit card.

If both debit or credit card and PayPal payments are unsuccessful we are unable to assist further. This is beyond our control and you will need to discuss this with your bank.

I have purchased the wrong revision course or membership length.

Please Contact Us immediately and we will switch your membership as soon as possible.

I am unable to log in to my account.

There are a number of reasons why you may be having difficulty logging in to your account.

If you cannot log in to your account, please try the following steps:

  1. Check that your membership was definitely processed – you should have received a welcome email confirming your membership account has been created. This may be found in your junk/spam folder.
  2. Ensure you are logging in to the correct service – Primary Login or Intermediate SAQ Login.
  3. Ensure you are entering the same email address that you used to register your account.
  4. Ensure you are spelling your password correctly. Remember passwords are case sensitive.
  5. If you cannot remember your password, try resetting it using the “Forgotten password?” link on the login page. You will receive an email containing a link to reset your password. This may be found in your junk/spam folder.
  6. If you have tried the previous steps and find you are still unable to log in please Contact Us. Please provide us with as much detail as possible to describe the issue, for example the wording of any error messages shown. Screenshots of errors messages or other issues can be very useful to help us to resolve your issue as soon as possible.

Some of the website content is not being displayed correctly on my computer or mobile device.

Our website has been designed to work on most modern browsers with reasonable internet connections. We recommend using Google Chrome.

If you are experiencing difficulty accessing or viewing aspects of the website we recommend:

  1. Trying an alternative internet browser
  2. Trying an alternative internet connection – some connections, especially hospital connections, filter certain content
  3. Trying an alternative computer or device

Unfortunately we are unable to account for all combinations of hardware, software and internet connection.

Please Contact Us if you are having technical difficulties with the website.

I am unable to copy and paste information on the website.

It is against our Terms and Conditions to make any copy of content contained within this website, electronic or otherwise.

The website is fitted with software to prevent copying. Any user found copying or distributing FRCEM Success will have their account suspended without refund and may be subject to legal proceedings.

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